trunk callHow TrunkCall Works: Live Calls With Real Experts in Minutes
Find an expert, start a call, pay only for what you used. A complete walkthrough of how TrunkCall connects you to live human help.
TrunkCall is a marketplace for live conversations. You search for someone with the expertise you need — a CA for a tax doubt, a mechanic for a strange noise, a mentor for a startup decision — and you get on a call with them within minutes. No long forms, no agency in the middle, no flat consultation fee that punishes you for short questions.
Below is the full picture: how experts list themselves, how matching works, what calls feel like in practice, and how money flows. If you want the short version first, see How it works.
The four moving parts
- Experts create a profile, set their per-minute rate or session fee, and toggle their availability.
- Seekers search by keyword or browse categories, then tap Call, Video, or Book.
- The platform routes the request, handles the call over Agora, and records ratings.
- Payments flow into a TrunkCall wallet and out to a bank account on demand.
How matching works
When you search for something like *CA for ITR filing*, the system ranks experts by a mix of relevance, rating, response time, and live availability. Experts who are online and responsive in the last hour rank higher — TrunkCall is built for *now*, not for next Tuesday.
If you don't want to scroll, the Instant Connect button broadcasts your request to every available expert in the category. The first one to accept opens the call.
What a call actually looks like
Calls run inside the TrunkCall app on iOS, Android, or directly in your browser — no second app to install. Audio, video, screen share, and chat are all built in. The expert sees your name and a one-line context note you wrote when starting the call. You see their name, photo, and verified expertise tags.
Per-minute calls are billed by actual talk time, rounded up to the next minute. Scheduled sessions are flat-priced — what you saw on the booking page is exactly what you pay.
Money flow
Funds are debited from your TrunkCall wallet at call end. If you do not have enough balance, the call cannot start — there are no surprise charges later. Experts receive the money instantly into their wallet and can request payouts to their bank, usually settled in 2–3 business days.
What TrunkCall is not
- Not a freelance project board. The unit is a live conversation, not a deliverable.
- Not a directory. Every expert listed has been booked or rated by real users.
- Not anonymous. Both sides see each other's identity once the call connects.
Frequently asked
Do I need to download an app to take a call?
No. Calls work in any modern browser on phone or laptop. The app is a faster experience, but it is not required.
What if the expert does not pick up?
You are not charged. The request times out after a short window and you can try another expert or use Instant Connect to broadcast to everyone available.
Can I get a refund if a call goes badly?
Yes. Open a dispute from your call history within 7 days. Disputes are reviewed by a human and refunds are processed within 48 hours when valid.
Is my phone number shared with the expert?
Never. Calls are routed through TrunkCall, so neither side sees the other’s personal phone number.
Are international calls supported?
Yes. Calls are voice/video over the internet, so country borders do not matter. Pricing is set in INR but can be paid via international cards.