Privacy Policy

This Privacy Policy describes how TMF International ("we", "us", or "the Company"), a company registered in Ras Al Khaimah, United Arab Emirates, collects, uses, and shares information when you use TrunkCall and its associated platforms, including trunkcall.app, brands.trunkcall.app, justyou.trunkcall.app, and any related mobile applications (collectively, the "Platform").

1. Information We Collect

Account Information

When you create an account, we collect your phone number for authentication via one-time password (OTP). You may also provide your name, profile photo, bio, expertise details, pricing preferences, and bank or payment details.

Usage Data

We automatically collect information about how you interact with the Platform, including pages visited, features used, session duration, device type, operating system, browser type, and IP address.

Communications

When you use our chat, audio call, or video call features, we store message content and call metadata (duration, timestamps, participants). Audio and video streams are processed in real time and are not recorded or stored by us unless explicitly stated.

Payment Information

When you make payments or receive payouts, we collect transaction details including amounts, timestamps, and payment method identifiers. Full payment card details are processed by our third-party payment processors and are not stored on our servers.

2. How We Use Your Information

• To create and manage your account and authenticate your identity
• To facilitate connections between users and experts, including calls, chats, and session bookings
• To process payments, wallet transactions, and payouts
• To send notifications related to your bookings, calls, and account activity
• To improve the Platform, analyse usage patterns, and develop new features
• To detect, prevent, and address fraud, abuse, or technical issues
• To comply with legal obligations and enforce our Terms of Service

3. Information Sharing

We do not sell your personal information. We may share your information with:

• Other users — Your public profile information (name, bio, expertise, ratings) is visible to other users on the Platform
• Service providers — Third-party services that help us operate the Platform, including cloud hosting, payment processing, analytics, and communication infrastructure
• Legal requirements — When required by law, regulation, legal process, or governmental request
• Business transfers — In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encryption of data in transit, secure authentication mechanisms, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. If you delete your account, we will delete or anonymise your personal information within 90 days, except where retention is required by law or for legitimate business purposes such as resolving disputes or enforcing agreements.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing of your data
• Request portability of your data
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at hi@trunkcall.app.

7. Cookies and Tracking

We use essential cookies and local storage to maintain your session and preferences. We may also use analytics tools to understand Platform usage. You can manage cookie preferences through your browser settings.

8. Third-Party Services

The Platform integrates with third-party services for payment processing, real-time communication, push notifications, and analytics. These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

9. Children's Privacy

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Platform after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: